Field Service Management
Industry in Transformation
Distribution companies face a unique set of challenges, and their performance is closely tied to the efficiency of their operational processes, optimization of their resources, and utilization of their assets.
In their daily operations, they confront a lower level of automation, which can significantly limit their ability to improve business outcomes.
Common limitations include the following:
- minimal or no automation for field workers
- manual work by dispatchers when planning tasks for field workers
- insufficient or, when needed, unavailable documentation
- outdated information about assets – no synchronization between systems
- reactive maintenance due to the lack of ongoing information about the condition of assets
PosAm Field Service Management
Our solution offers a modern work environment with a comprehensive set of tools for managers and dispatchers, enabling efficient work planning, digitization of activities, and communication with field teams via a mobile application.
These tools work in real-time with information from enterprise systems, opening up possibilities for quick and professional decisions that lead to more efficient use of work time, dynamic responses to failure states, and digitization of documentation and work at the customer site.
To achieve maximum economic efficiency in task planning and management, we use advanced mathematical models, which set our solution apart from similar ones on the market.
The solution is integrated with enterprise systems (ERP, HR, etc.) and ensures a two-way flow of data on customer work requirements and the transfer of electronic documents.
Dispatch management has access to interactive tools (planning board, planning map) for clear compilation and updating of work plans.
Minimization of conflict situations arises from thorough control of qualifications and availability of workers, assigned resources, and materials.
Creation of automatic work plans and resource allocation for a defined number of days, which, while respecting qualifications, worker availability, and defined priorities, creates a cost-effective, parameter-optimized, and distance-optimized work plan.
Assignment of the most suitable worker or workgroup is based on the current status of workers and their field distribution. The system ensures the operational sending of relevant information to field workers in real-time, as well as notifications in case of non-receipt.
Support for urgent activities (e.g., emergency situations or failures) minimizes the response time to address and resolve the crisis situation.
Field workers, supported by updated information on planned work, customer requirements, and navigation to the site, can fully focus on key activities, thereby minimizing downtime.
Clear display of work plans on a mobile device, digitalization of activity protocols, capturing signatures directly on the customer’s display, digital data processing (e.g., barcodes), and other functionalities simplify and speed up work execution.
Complete use of the mobile application even without network connection (offline mode). Data synchronization ensures consistency across the entire solution.
Electronic work orders and activities are updated by mobile workers as well as automatically by data from GPS devices assigned to transport vehicles and from traffic situations.
The solution provides real-time monitoring of work status and standard reports on planned and actual use of work resources and fulfillment of customer deadlines.
Users will appreciate the easy-to-use environment for modifying and creating new reports.
Detailed documentation is available for controlling and accounting for the performances from completed works.